Payment & Cancellation Policy

Payments

All payments are due 4 working days following the delivery of all booked training/workshop, by either bank transfer or cheque, unless we have agreed on another date before the delivery.

Payment by bank transfer must be cleared by the date due to the account details provided on the invoice.

We must receive cheques by the due date.

Payments overdue by more than 5 working days will accrue interest at 10% annually, applied daily.

If you pay by BACS, the payment must be processed 3 days before the due date to ensure that funds are in our account by the due date.

If you pay by cheque, it must be posted 3 days before the due date to ensure we receive it by the due date.

Cancellations

To cancel training/workshop, you must provide notice 4 weeks before the delivery date. This will allow you to cancel the training/workshops free of charge.

If you require to cancel at shorter notice, the following conditions apply:

In the unlikely event that Alfresco Learning cannot deliver training/workshops due to ill health or family emergencies, we will contact you to rearrange the session at a time to suit you. If a new delivery date cannot be agreed upon, we will cancel the training/workshop at no cost.

Unsuitable weather

We check the forecast regularly in the run-up to the training/workshop. If we deem the weather forecast to be unsafe (strong winds, torrential rain or storms), we will contact you 2 days before the delivery date to rearrange. While we will endeavour to reschedule at a time to suit you, we will need to consider upcoming weather conditions and other bookings when offering a new delivery date. If a new delivery date cannot be agreed upon, we will cancel the training/workshop at no cost.

Covid-19

We reserve the right to cancel up to and including the day of the training/workshop if the setting's or trainer's circumstances change considering COVID-19, with no cost incurred.